SHIPPING: (U.S. DOLLARS) Orders usually go out 1 to 4 business days after receipt of your order. We use USPS or UPS from the west coast. Please allow the following days for delivery: West Coast 2-5 business days, East Coast 3-10 business days, International 7-10 business days. 9.5% sales tax will be added to orders shipped to California. HOW TO ORDER: There are 3 ways you can order. *MINIMUM ORDER - $2.00* 1.Order secured online by clicking the order button of the product you want, which will take you to the secure order form. From there, you can remove an item, continue shopping, empty the basket, or place the secure order. If your browser is other than Netscape Navigator or Microsoft Internet Explorer and does not support secure processing (SSL) - you can write down what you want, enclose check/money order and send it to us instead. Otherwise, fill out the order form completely, with complete credit card info and place the order. Remember to fill in your E-mail address so that we can give you confirmation. And make sure the billing address of your credit card is the same as your home address, because we do use an address verification service as part of our validation of your credit card. 2.Use the shopping cart as outlined above. Fill out the order form, with complete credit card information. Print the form out and fax to (415)330-9274. 3.Use the shopping cart as outlined above. Fill out and print the order form, enclose check or money order payable to Innovative Greetings and mail to: Innovative Greetings, P.O. Box 12568, San Francisco, CA. 94112-0568. Phone: (415) 330-9134 Fax: (415) 330-9274 CONFIDENTIALITY: The personal and credit card information you provide us is held at the strictest confidence and will not be provided or sold to anyone....... period. RETURNS AND REFUNDS: You may return your merchandise only if it is in its original condition and within 14 days after receipt of the merchandise by you. You will receive a cash refund or credit, except for shipping. Shipping is not refundable. All returns are also subject to a 15% restocking fee. No refund or replacement will be given until we have received the merchandise back to us. Remember to include your name and return address. Return merchandise to: Innovative Greetings Returns, P.O. Box 12568, San Francisco, CA., 94112-0568 Engraved and Embroidered merchandise are not returnable or refundable, unless a mistake was made by us.